Information Collection and Use

MS IT Solutions is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. MS IT Solutions may collect information from our customers at several different points on our website, as needed to service our customers, as outlined below.

Cookies

MS IT Solutions in general does not utilize the use of cookies for the site to function properly. However, cookies can help us provide a more tailored experience for the customer based on the type of product the customer has expressed interest in. For the MS IT Solutions site, listed below are the cookies we do set, along with a brief description of their purpose:

  • referer – what page led you to the MS IT Solutions site
  • datetime – what was the date and time you first came to the MS IT Solutions site
  • scriptname – what page did you land on if not the home page

Control Panel cookies – Due to customer demand and convenience, within the Control Panel, you have the option to set a cookie so you don’t have to continue to log in repeatedly. For security purposes we do not suggest you enable this.

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.

Information Collected During Order Process

We request information from the user on our order form(s). In order for us to service the customer account, here a user must provide contact information (email, name, address, phone) and depending on payment method, financial information (credit card number, expiration date, bank information). Additionally the IP is recorded in the billing system. This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. We use a high encryption SSL certificate for securely gathering the requested information. We also encrypt the credit card information for your security and the CVV code of the card is NOT stored.

Log Files

We use IP addresses to analyze trends, administer the site, help provide an insight into how visitors transition from one page to another so we can optimize that experience, and gather broad demographic information like the type of browser, for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

MS IT Solutions does NOT share any information with any other company except as noted here. We use a credit card processing company (just like every business that accepts credit cards has to) to bill users for goods and services.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If a visitor wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Control Panel cookies – Due to customer demand and convenience, within the Control Panel, you have the option to set a cookie so you don’t have to continue to log in repeatedly. For security purposes we do not suggest you enable this.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.

Security

This website takes every precaution to protect our visitors’ information. When visitors submit sensitive information via the website, the information is protected both online and off-line.

When our order form(s) asks visitors to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form(s), the lock icon in the Web browser becomes locked. MS IT Solutions has taken additional steps to ensure SSL encryption is used at all times when browing our site.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

Special Offers

We send all new accounts an email providing new account information. Established customers will occasionally receive information on new services and/or special promotions. Out of respect for the privacy of our users we present the option to not receive these types of communications.

 

Correcting/Updating/Deleting Personal Information:

If a user’s personally identifiable information changes (such as your phone number or email address), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the user’s Control Panel page or by submitting a support ticket.